Refund policy

Last Updated: November 11, 2026

At Lemlo, customer satisfaction is important to us. We want you to feel confident when shopping for furniture on our website. If you are not completely satisfied with your purchase, please review our return and refund guidelines below.

1. Return Eligibility

Customers may request a return within 30 days of delivery.

To qualify for a return, items must meet the following conditions:

  • Products must be unused and unassembled.

  • Items must remain in their original condition, without damage or signs of use.

  • Original packaging, accessories, hardware, and included components should be returned where applicable.

  • Proof of purchase or a valid order number must be provided.

For furniture products such as Chairs, Sofas & Couches, and Bed Frames, we recommend carefully checking the item before assembly or use.

2. Non-Returnable Items

Certain items may not qualify for return, including:

  • Products that have been used, assembled, or modified.

  • Items damaged due to improper handling or misuse after delivery.

  • Products missing essential components, accessories, or original packaging where these are required for safe return.

  • Returns requested outside the 30-day return period, unless otherwise required by applicable law.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

To help us review the issue, please provide:

  • Your order number.

  • A description of the problem.

  • Clear photos or videos showing the affected item and packaging, if applicable.

After reviewing your request, we will work with you to provide an appropriate solution, such as a replacement, refund, or other suitable resolution.

If the issue is confirmed to be due to our error, you will not be charged additional return shipping costs.

4. Return Shipping Costs

For returns due to personal preference, a change of mind, or an incorrect purchase decision, customers are responsible for the return shipping costs.

We recommend contacting our customer service team before sending any item back to receive return instructions.

For damaged, defective, or incorrectly shipped items confirmed to be our responsibility, Lemlo will provide an appropriate return shipping arrangement.

5. Refund Process

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method.

Please allow approximately 5–10 business days after refund approval for the funds to appear in your account. Actual processing times may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless otherwise required by applicable law or the return is due to an error on our part.

6. Exchanges

Exchanges may be available depending on product availability.

If you would like to exchange an item, please contact our customer service team with your order number and the details of the product you wish to exchange.

Our team will review your request and explain the available options.

7. How to Start a Return

To request a return, please contact us within the applicable return period using the information below.

Please include your order number, the product name, and the reason for your return. Our customer service team will review your request and provide further instructions.

Please do not send items back without receiving return instructions from us.

8. Contact Us

If you have questions about returns, refunds, or exchanges, please contact us:

  • Brand: Lemlo

  • Email: info@lemlo.us

  • Phone: +1 (601) 668-6355

  • Address: 133 Beaver Bnd, Canton, MS 39046-9287, United States

  • Business Hours: Monday–Friday, 9:00 AM–5:00 PM (CT)

Thank you for shopping with Lemlo. We appreciate your trust and the opportunity to serve you.