Last Updated: November 11, 2026
At Lemlo, we understand that plans may change. We aim to make the order cancellation process simple and transparent for our customers.
1. Cancellation Requests
Customers may request to cancel an order before it has been processed or shipped.
To request a cancellation, please contact us as soon as possible with your order number and the email address used when placing the order.
Once an order has entered processing, been prepared for shipment, or shipped, cancellation may no longer be possible.
2. Orders That Have Already Shipped
Orders that have already been shipped cannot be canceled.
If you no longer wish to keep an item after shipment, you may contact us to request a return in accordance with our Return & Refund Policy.
Please contact our customer service team before refusing delivery or arranging any return shipment.
3. Refunds for Canceled Orders
If your cancellation request is approved, the payment will be refunded to the original payment method.
Refund processing typically takes 5–10 business days after cancellation approval, depending on your bank or payment provider.
You will receive an email confirmation once your cancellation has been processed.
4. Order Changes
If you need to change your shipping address, contact information, or product details, please contact us as soon as possible.
Changes can only be made before the order has been processed or shipped. We cannot guarantee that requested changes will be possible after processing begins.
5. How to Request a Cancellation
To request an order cancellation or modification, please contact us using the information below.
Please include your order number and clearly describe your request so our team can assist you efficiently.
6. Contact Us
If you have questions about order cancellations, refunds, or order changes, please contact us:
-
Brand: Lemlo
-
Email: info@lemlo.us
-
Phone: +1 (601) 668-6355
-
Address: 133 Beaver Bnd, Canton, MS 39046-9287, United States
-
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (CT)
7. Policy Updates
Lemlo reserves the right to update this Order Cancellation Policy when necessary. Any changes will be posted on this page with an updated revision date.
Thank you for shopping with Lemlo. We appreciate your understanding and support.